@thescottsb @Netlify No. Email support is still available to all. But the queue prioritisation is influenced by the level of support paid for. The support team also hang out in https://community.netlify.com to expedite lots of common requests and help people help each other, so it's well worth a look.
My tweets and posts live here on my own domain these days.
You can explore them here and follow me on Mastodon instead of Twitter where I'm not currently active.